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.github/ISSUE_TEMPLATE.md
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Hi, there!
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Thank you for using SoftEther.
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If you are running SoftEther VPN 4.x (i.e. Stable Edition), please read the comparison with Developer Edition at:
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https://github.com/SoftEtherVPN/SoftEtherVPN#comparison-with-stable-edition
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Before you submit an issue, please read the following:
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Is this a question?
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- If the answer is "yes", then please ask your question on [www.vpnusers.com](http://www.vpnusers.com).
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The issue section on GitHub is reserved for bugs and feature requests.
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- If the answer is "no", please read the following:
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We provide a template which is specifically made for bug reports, in order to be sure that the report includes enough details to be helpful.
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Please use or adapt it as needed.
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---
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### Prerequisites
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* [ ] Can you reproduce?
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* [ ] Are you running the latest version of SoftEtherVPN?
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**SoftEther version:**
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**Component:** [Server, Client, Bridge, etc.]
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**Operating system:** [Windows, Linux, BSD, macOS, etc.]
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**Architecture:** [64 bit, 32 bit]
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[In case it's a computer with known specs, such as the Raspberry Pi, you can specify it omitting the details.]
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**Processor:** [Specify brand and model. Example: AMD Ryzen 7 1800x]
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### Description
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[Description of the bug]
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**Expected behavior:**
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[What you expected to happen]
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**Actual behavior:**
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[What actually happened]
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### Steps to reproduce
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1. [First step]
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2. [Second step]
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3. [And so on...]
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name: Bug Report or Issue Report
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description: File a bug report or an issue report
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labels: "needs-triage"
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body:
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- type: markdown
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attributes:
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value: |
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Thanks for taking the time to fill out this bug report!
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We provide a template which is specifically made for bug reports, to be sure that the report includes enough details to be helpful.
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- type: checkboxes
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attributes:
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label: Are you using SoftEther VPN 5.x?
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description: |
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This issue tracker is for SoftEther VPN Developer Edition versioned 5.x.
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Please report issues about SoftEther VPN Stable Edition versioned 4.x through the correct path.
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See also [the top of the issue tracker](https://github.com/SoftEtherVPN/SoftEtherVPN/issues/new/choose).
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options:
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- label: Yes, I'm using SoftEther VPN 5.x, not 4.x.
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required: true
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- type: input
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attributes:
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label: Version
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description: |
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The exact version you are using.
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It would be very nice if you let us know version tag or commit hash.
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placeholder: "5.02.5180 / 09b7e4f / 5.01.9674+git20200806+8181039+dfsg2-2build1"
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- type: dropdown
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attributes:
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label: Component
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description: Which component did you encounter an issue with?
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multiple: true
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options:
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- VPN Server
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- VPN Bridge
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- VPN Client
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- VPN Tools
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- Other
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validations:
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required: true
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- type: input
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attributes:
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label: Operating system & version
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placeholder: "Windows 11 Pro 23H2 / Ubuntu 22.04 / FreeBSD 14.0 / macOS Sonoma / Independent"
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description: |
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Let us know about your operating system and version.
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validations:
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required: true
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- type: input
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attributes:
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label: Architecture or Hardware model
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placeholder: "amd64 / aarch64 / Raspberry Pi 4B+ / Apple M2"
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description: |
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Necessary if your issue is architecture-specific.
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- type: textarea
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attributes:
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label: Steps to reproduce
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placeholder: Having detailed steps helps us reproduce the bug.
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validations:
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required: true
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- type: textarea
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attributes:
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label: ✔️ Expected Behavior
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placeholder: What do you expect to happen?
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validations:
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required: false
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- type: textarea
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attributes:
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label: ❌ Actual Behavior
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placeholder: What happened actually?
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validations:
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required: false
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- type: textarea
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attributes:
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label: Anything else?
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description: |
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Links? References?
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Anything that will give us more context about the issue you are encountering!
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8
.github/ISSUE_TEMPLATE/config.yml
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contact_links:
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- name: Are you using SoftEther VPN 4.x?
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about: This repository is for SoftEther VPN 5.x Developer Edition, developed independently from SoftEther VPN 4.x. Visit vpnusers.com if you would like to report issues or ask questions about version 4.x!
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url: https://www.vpnusers.com/
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- name: Questions about SoftEtherVPN 5.x
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about: Visit Discussions to ask community to help.
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url: https://github.com/SoftEtherVPN/SoftEtherVPN/discussions/new?category=q-a
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Block a user