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Hi, there!
Thank you for using SoftEther.
If you are running SoftEther VPN 4.x (i.e. Stable Edition), please read the comparison with Developer Edition at:
https://github.com/SoftEtherVPN/SoftEtherVPN#comparison-with-stable-edition
Before you submit an issue, please read the following:
Is this a question?
- If the answer is "yes", then please ask your question on [www.vpnusers.com](http://www.vpnusers.com).
The issue section on GitHub is reserved for bugs and feature requests.
- If the answer is "no", please read the following:
We provide a template which is specifically made for bug reports, in order to be sure that the report includes enough details to be helpful.
Please use or adapt it as needed.
---
### Prerequisites
* [ ] Can you reproduce?
* [ ] Are you running the latest version of SoftEtherVPN?
**SoftEther version:**
**Component:** [Server, Client, Bridge, etc.]
**Operating system:** [Windows, Linux, BSD, macOS, etc.]
**Architecture:** [64 bit, 32 bit]
[In case it's a computer with known specs, such as the Raspberry Pi, you can specify it omitting the details.]
**Processor:** [Specify brand and model. Example: AMD Ryzen 7 1800x]
### Description
[Description of the bug]
**Expected behavior:**
[What you expected to happen]
**Actual behavior:**
[What actually happened]
### Steps to reproduce
1. [First step]
2. [Second step]
3. [And so on...]

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name: Bug Report or Issue Report
description: File a bug report or an issue report
labels: "needs-triage"
body:
- type: markdown
attributes:
value: |
Thanks for taking the time to fill out this bug report!
We provide a template which is specifically made for bug reports, to be sure that the report includes enough details to be helpful.
- type: checkboxes
attributes:
label: Are you using SoftEther VPN 5.x?
description: |
This issue tracker is for SoftEther VPN Developer Edition versioned 5.x.
Please report issues about SoftEther VPN Stable Edition versioned 4.x through the correct path.
See also [the top of the issue tracker](https://github.com/SoftEtherVPN/SoftEtherVPN/issues/new/choose).
options:
- label: Yes, I'm using SoftEther VPN 5.x, not 4.x.
required: true
- type: input
attributes:
label: Version
description: |
The exact version you are using.
It would be very nice if you let us know version tag or commit hash.
placeholder: "5.02.5180 / 09b7e4f / 5.01.9674+git20200806+8181039+dfsg2-2build1"
- type: dropdown
attributes:
label: Component
description: Which component did you encounter an issue with?
multiple: true
options:
- VPN Server
- VPN Bridge
- VPN Client
- VPN Tools
- Other
validations:
required: true
- type: input
attributes:
label: Operating system & version
placeholder: "Windows 11 Pro 23H2 / Ubuntu 22.04 / FreeBSD 14.0 / macOS Sonoma / Independent"
description: |
Let us know about your operating system and version.
validations:
required: true
- type: input
attributes:
label: Architecture or Hardware model
placeholder: "amd64 / aarch64 / Raspberry Pi 4B+ / Apple M2"
description: |
Necessary if your issue is architecture-specific.
- type: textarea
attributes:
label: Steps to reproduce
placeholder: Having detailed steps helps us reproduce the bug.
validations:
required: true
- type: textarea
attributes:
label: ✔️ Expected Behavior
placeholder: What do you expect to happen?
validations:
required: false
- type: textarea
attributes:
label: ❌ Actual Behavior
placeholder: What happened actually?
validations:
required: false
- type: textarea
attributes:
label: Anything else?
description: |
Links? References?
Anything that will give us more context about the issue you are encountering!

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.github/ISSUE_TEMPLATE/config.yml vendored Normal file
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contact_links:
- name: Are you using SoftEther VPN 4.x?
about: This repository is for SoftEther VPN 5.x Developer Edition, developed independently from SoftEther VPN 4.x. Visit vpnusers.com if you would like to report issues or ask questions about version 4.x!
url: https://www.vpnusers.com/
- name: Questions about SoftEtherVPN 5.x
about: Visit Discussions to ask community to help.
url: https://github.com/SoftEtherVPN/SoftEtherVPN/discussions/new?category=q-a